Process Re-engineering for Increased Productivity

Our Client is an IT infrastructure performance company for networks, applications and storage. Their family of WAN Optimization solutions optimizes business growth by increasing application acceleration, enabling IT Consolidation, and providing enterprise-wide network and application visibility – all while eliminating the need to increase bandwidth, storage or servers.

Client Requirements

  • To simplify and streamline complete Opportunity to Cash Process
  • To build seamless integration with Salesforce and Oracle EBS
  • To implement business processes for Evaluation, Demo and Replacement Orders
  • To implement Configure-To-Order Product Structures

Key Challenges

  • Existence of too many order types in Oracle - Over 25 order types and line types combinations
  • Lack of standard processes resulting in errors
  • Loss of productivity with broken integration from Salesforce to Oracle EBD
  • Impact on customer service as errors percolated down to Install Base and Service Contracts
  • Lack of support for CTO product structures in existing business process

Jade Global Solution – OTC Process Re-engineering

  • Mapped and consolidated business processes required to support complete OTC business scenarios.
  • Automated Order creation and booking from Salesforce to custom application to Oracle
  • Implemented contract manufacturer integration for fulfillments
  • Implemented solution to support OTC for both the PTO and CTO product structures

Business Benefits

  • End-to-end business process automation from Opportunity to Invoice
  • High productivity gains
  • Reduction in manual transactions
  • Complete audit trail on all Sales and Finance transactions
  • Reduced impact on customer service