Flexible Resource Model to Reduce Managed Services Costs for Multiple Applications Support

Our Client is a technology leader providing critical instruments and systems integration solutions in advanced gas and chemical delivery to the global semiconductor and electronics industries with 15 global locations.

Client Requirements

  • Oracle Applications Support - Oracle 11i Tele-service, Customer Care, Field Service, Spares Management, Depot Repair, Order Management and Receivables modules
  • Design and development of Customer Portal for entering service requests and RMA
  • Trackwise to Oracle Apps - Integration and support
  • Crystal Reports, BO Reports , ASP Pages Development and enhancements
  • System administration, DBA Services and Infrastructure support

Jade Global’s Solution – Managed Services

  • Oracle 11.5.9 , Discoverer Reports, Oracle Reports (6i), Forms (6i), PL/SQL, IBU/IBE Framework customization

Business Benefits

  • 20% reduction in support cost
  • Flexible model helped quick ramp-up and ramp-down of resources
  • Flexible model to cover both support and enhancements