DBA Services

Our customer is an IT infrastructure performance company with a family of wide area network (WAN) optimization solutions. Our customer provides optimization solutions that accelerates application performance, enables consolidation, and provides enterprise-wide network and application visibility — while eliminating the need to increase bandwidth, storage or servers.

Our Customer’s Requirement

  • 16X5 Support needed for supporting all business applications as database administrator
  • An extremely competitive SLA requirement since it affects the customer’s business

Technology Footprint

  • Oracle Applications 11i
  • Hyperion
  • MySQL

The Solution/Benefits

  • Named resource model dedicated to customer the environment
  • Hit the ground running with a competitive SLA and rapidly understood the customer environment
  • Gained a very good customer satisfaction
  • Offshore Support Model