Let us manage your day to day Oracle Cloud operations, while you innovate new ways to provide your customers and vendors next level of digitization.
In Our experience most of the customers need ongoing management and smooth adoption to new system when plan to move to Oracle Cloud Applications, and they realize it when they end up spending their valuable time to adopt to new system, while they can accelerate their business growth on focussing on their strategic priorities. With Jade Global expertise on helping customers to adopt and manage their day to day operations on Cloud ERP, you can focus on your key business initiatives and we can help you running your day to day operations on Cloud ERP
We offer Gold, Silver or Bronze support Model for our customers to Support their Cloud ERP need. Once customer migrates to cloud ERP, initial period of support - Stabilization or adoption requires much more hand holding, user training as well as delivering some critical business operations reporting requirements which might have missed in initial implementation. Our Years of support experience supporting ERP systems, we understand these critical needs and transformed them to cloud ERP specific model.
We offer three models based on unique needs of our clients:
Gold Support Highlights (Useful for Global Operations team to adopt to cloud at laser speed) - 24x7 Coverage for all priorities, Complex Reports Development, Users training and hand holding
Silver Support Highlights (Useful for Global Operations teams to get highest level of support at optimized pricing) - 16X5 Coverage, On Call Priority 1 support 24x7, Complex Reports Development, 24x7 coverage during month end or critical business events period –
Bronze Support (Usually for small size organization) - 8x5 Support, 24x7 P1 Support, Sustaining operations support
|Technical Support via Live Chat|
|24x7 Coverage||Only for P1||P1 and P2|
|Complex Report Development|
|Configurable Support model by Geo and Business Process|
|Minor report Development|
|Month End Support|
|Single Point of Contact|
|Application Administration (User Security and Oracle Service)|
|Monthly Patching and Upgrade Support (Test Automation Build In)|