Achieve next level of digitization with Oracle Cloud Managed Services
While migrating to Oracle Cloud Applications, customers need continued support so that they do not spend inordinate efforts in the migration process. With Jade Global’s expertise, you can focus on your key business initiatives while we help you run your day to day operations on Cloud ERP.
We offer Gold, Silver or Bronze support Model to manage Cloud ERP needs of our customers. Once customer migrates to cloud ERP, initial period of support - Stabilization or adoption requires hand holding, user training as well as delivering some critical business operations reporting requirements which might have missed in initial implementation. With substantial experience in supporting ERP systems, we understand critical needs and transform them to cloud ERP specific model.
We offer three models based on unique needs of our clients:
Gold Support Highlights (Useful for Global Operations team to adopt to cloud at laser speed) - 24x7 Coverage for all priorities, Complex Reports Development, Users training and hand holding
Silver Support Highlights (Useful for Global Operations teams to get highest level of support at optimized pricing) - 16X5 Coverage, On Call Priority 1 support 24x7, Complex Reports Development, 24x7 coverage during month end or critical business events period
Bronze Support (Usually for small size organization) - 8x5 Support, 24x7 P1 Support, Sustaining operations support
|Technical Support via Live Chat|
|24x7 Coverage||Only for P1||P1 and P2|
|Complex Report Development|
|Configurable Support model by Geo and Business Process|
|Minor report Development|
|Month End Support|
|Single Point of Contact|
|Application Administration (User Security and Oracle Service)|
|Monthly Patching and Upgrade Support (Test Automation Build In)|