Few enterprises are able to run their business with only standard out of the box applications. Custom applications exist across most enterprises, whether it is an extension to a packaged application, a custom portal, or a completely separate custom application. Many managed services vendors are not willing to include these in their support model and your IT team becomes the daily support for that part of your application portfolio. Jade Global manages your entire application portfolio, including your custom applications. Our in-house talent in the most widely used products for custom applications gives us the foundation we need to quickly understand and support your custom applications. With a minimal transition period from your team to ours, we will add your custom applications to your enterprise managed services scope.
The challenge of adapting to evolving technologies coupled with rising cost and limited scalability restrict organizations to spend essential time on product enhancement. IT teams are under constant pressure to deliver efficient output within the deadline; hence, it leaves little scope for newer ideas and innovation. A trusted support provider offers you the necessary time to innovate through improvement in the overall business operations and flexibility. Jade Global offers comprehensive IT Support solutions designed to help CIOs build next generation IT organizations. Through our complete managed services, CIOs are not preoccupied with IT support issues, so they can focus on business enablers through innovative IT solutions. Jade Global Managed Services have helped many of our clients experience up to a 40% reduction in support costs while improving their customer satisfaction ratings by 25% in just one year.
Our clients leverage our expertise in ITIL process framework to create a more efficient business operations. Our support methodology is based on continuous improvement and feedback, incorporating a preventative, corrective and adaptive approach to support operations allowing the IT organizations to become more efficient, leading to better customer support.