Service Management Core Extensions

Service Management is a core competency of organizations seeking to improve their efficiency in service delivery. The capability is enhanced with several of ServiceNow’s extensions that provide enhanced functionality to the core offering across all major modules. These global functionalities include: Mobile, Performance Analytics and Service Catalog.

Jade Global provides implementation expertise for the extended offerings, leveraging the standard Out-Of-The-Box functionalities, while providing your organization with the necessary support to support your business requirements. Functionality derived from the experiences of multiple client engagements allows Jade implementation specialists to rapidly configure the ServiceNow extensions and get an organization on the RightStart package, enhancing the organization’s ability to provide the service offerings efficiently.

Performance Analytics

Jade implementation specialists will assist you in the initial configuration of Performance Analytics providing

Historic trend data

Time based analysis of data

Key Performance Indicator (KPI) measurements

Mobile Connectivity

Jade’s experts enable the functional capability of ServiceNow in a customized mobile application supporting both iOS and Android platforms, incorporating

Field response to live issues

On-site resolution with supporting documentation

Live communication with in field representatives

Issue deployment to mobile workforce

Service Catalog

The Service Catalog presents the offerings provided by the organization in a manner consumable by the users of the services available. It is an integral component of

ITSM Capability

Facilities Services

Legal Services

Marketing Services

Human Resource Services

Operational Services