Knowledge Management

Organizations constantly face the issues of distributing organizational policies, technical documents, and tribal knowledge that supports the enterprise. ServiceNow provides a scalable platform that enables controlled access to pertinent knowledge in a self-service, searchable solution. Jade Global, a ServiceNow Bronze Services partner, provides the services and solutions to help leverage the platform and maximize the ServiceNow investment.

Jade Global’s RightStart Knowledge Management implementation of ServiceNow, leverages the standard out-of-the-box functionality while providing an organization with the necessary expertise to deploy the knowledge libraries supporting its IT, HR, Finance, Legal, Facilities, and other departments. Functionality derived from the experiences of multiple client engagements allows Jade implementation specialists to rapidly configure the ServiceNow environment and get an organization on the RightStart to manage its knowledge environment more effectively, saving time and money by promoting reuse of existing resources and avoiding unnecessary purchases.

Self Service

Jade implementation specialists assist an organization in the initial configuration of a Knowledge Portal giving its employees the ability to search available documentation. This information will be utilized to build an effective practice that assists an organization in

Streamlining access to enterprise data

Target specific knowledge requests

Monitor knowledge usability and currency

Knowledge Bases

Multiple knowledge bases are now available allowing organizations the ability to build a knowledge structure that reflects how knowledge should be distributed in the enterprise. Jade Global’s solution specialists leverage the ServiceNow platform to include functionality making it easy for Knowledge Managers to proactively improve the delivery of their services. The ability to review knowledge usage, monitor article review periods, and publish notifications allows knowledge to be maintained easily and insure relevancy. The functionality extends to

Focused approval of knowledge articles by area

Access control of knowledge by area down to article level

Search of relevant data area

Jade Global provides solutions including advisory, implementation, and support services across diverse technologies and domains, and have the expertise to provide excellent quality and faster return on investment. Jade’s certified ServiceNow implementation specialists have extensive ServiceNow platform and application expertise who help organizations standardize their processes, measure effectiveness, and provide transparent service to their business partners.