Core ITSM

ServiceNow IT Service Management (ITSM) applications provide complete visibility into processes and infrastructure through a single system of record for IT to standardize, consolidate, and automate service management processes and extend visibility across the enterprise to increase efficiency and lower costs. Jade Global specializes in rapid ServiceNow ITSM implementations and laying the foundation for Service Management across the enterprise.

Core ITSM

Jade Global’s ITSM RightStart package is a rapid 8-10 week, fixed-price implementation service package of pre-configured core ITSM ServiceNow modules that includes Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Catalog and Configuration Management. ITSM RightStart is a proven implementation solution based on industry best practices that lays the foundation for driving IT transformation across the enterprise. The solution is based on ITIL best practices that leverages the Out-Of-The-Box ServiceNow functionality.

Jade Global offers advisory services for ITSM maturity by utilizing an ITIL maturity framework tool to assess existing systems and process. Our ITIL certified experts use the framework to rank process maturity and recommend improvements.