Configuration Management Database (CMDB)

Today IT organizations are trying to improve service levels by automating their service offerings. In order to do this, they need to have the visibility of all the elements of the enterprise IT infrastructure and their relationship to service offering. An accurate and reliable Configuration Management Database (CMDB), is vital to an organization for effective configuration management, asset management, targeted support and compliance.Today IT organizations are trying to improve service levels by automating their service offerings. In order to do this, they need to have the visibility of all the elements of the enterprise IT infrastructure and their relationship to service offering. An accurate and reliable Configuration Management Database (CMDB), is vital to an organization for effective configuration management, asset management, targeted support and compliance.

The ServiceNow CMDB provides a consolidated system of records for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM Processes.

Modelling and correctly setting up the CMDB helps IT drive Service Management, Asset Management, Support and Governance
Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation

Jade CMDB Services

Assessment and Strategic Recommendations

  • Review your CMDB implementation and Configuration Management process
  • Perform a comprehensive functional and technical deep-dive and deliver strategic and tactical recommendations

CMDB Design and Configuration

  • Provide prescriptive design recommendations and ServiceNow configurations
  • Address CMDB scope, CMDB expansion, data models, UI design and CI relationships

CMDB Maintenance

  • Maintain the CMDB via a mature Configuration Management process
  • Automate supporting ITIL processes including Incident, Problem, Change, Service Requests and Asset Management

CMDB Data Certification

  • Leverage Out-Of-The-Box Data Certification Application
  • Implement processes and ServiceNow configurations for end-to-end Data Certification
  • Incorporate recurring schedules to maintain an accurate CMDB

CMDB Data Population

  • Manual or automated CMDB Data Population and verification of CI attributes
  • Normalize inbound data for consistency and accuracy during data consumption
  • Automate Data Validation using control tests leveraging ITGRC

CMDB 3rd Party Integration

  • Configure ServiceNow Discovery or other solutions like BDNA and SCCM
  • Leverage event management integration and enterprise conventions for CI recognition

CMDB Reporting

  • Make operational and strategic decisions via Reports, Gauges and Homepages
  • Leverage BSM Maps and CI Relationships to address outages and impacts
  • Implement advanced reporting with Database Views and Custom Tables

Asset Management: Leveraging the CMDB

  • Mature Asset Management leveraging the CMDB foundation
  • Integrate and synchronize Assets and CI’s
  • Implement end-to-end Asset Management from procurement to disposal

CMDB Training

  • Increase CMDB adoption and comprehensive end user training and job aids
  • Improve operational efficiency with administrative training and run-books
  • Enable ongoing support with developer training and enhancement guides