Jade Global’s ServiceNow IT Operations Management solutions consolidate resource data from multiple instances including virtualized and Cloud infrastructure environments into a single system of records for the IT team. This enables enterprises to see how your resources are performing at all times, automate key processes, and take a service-centric approach for mapping, delivery, and assurance.
Jade IT Operations Management expertise encompasses ServiceNow Discovery, Orchestration, and ServiceWatch solutions. Our services include configuring and optimizing Discovery by CI Type to ensure an accurate, easy to maintain, zero-touch CMDB, with fully aligned Discovered attributes with the CMDB Design. It also includes a process-driven Discovery to ensure that the CMDB is operationally accurate. We also offer ServiceNow ServiceWatch services that help organizations to extend their ServiceNow CMDB by automating the creation and maintenance of accurate end-to-end service maps using a unique, agentless and a “top-down” approach.