Thursday, October 11, 2012 10:00 AM – 11:00 AM PDT
In this webcast, we will talk about how to address typical AMS challenges using a Pay-per-Ticket Model.
Today, a variety of IT applications support business processes, giving it a competitive edge. Hence, applications that drive these businesses need to evolve just as rapidly while ensuring uninterrupted service to the customer.
Systems and applications do stabilize over time, but they still need maintenance. However, maintaining support resources and infrastructure can be costly and time consuming. Several models have emerged in the recent past that try and address this challenge, however a majority of them have had little success, frustrating service providers and customers alike and leaving neither of them satisfied.
Attend this webinar to learn:
1. Challenges Associated with Application Maintenance & Support
2. Challenges Associated with Demand Fluctuations
3. Challenges Associated with Cost
4. AMS 2.0 Benefits, Engagement Models, Advantages, Winning Factors
Manoj Machiwal is a seasoned IT professional with special focus on customer service. His areas of interest are improving operational efficiencies in application support model. He has strong technical expertise in Oracle technologies and has handled large application and maintenance support engagements. His technology areas of focus are Oracle Databases, SOA, and E-Business Suite.