Loading

It was great to meet you at Knowledge16!

Learn more about our

Contact Us

Accelerate Service Transformation Across The Enterprise

Jade Global, with its team of experienced and certified ServiceNow Implementation specialists, offers a full range of services to help you maximize your ServiceNow investment. Whether you are considering a new ServiceNow deployment or looking to enhance and extend your ServiceNow implementation, Jade Global is the right partner for you.

Learn more about our ITSM, ITOM, Business Management, and Application Development services and solutions.

Contact Us

Services

Advisory

Jade Advisory Services are designed to help our clients achieve business outcomes through improved service management. Our specialists work with clients to develop strategic plans and services including ITSM Maturity Assessment, Process Development Workshops, prescriptive recommendations for CMDB Design and CMDB expansion, Configuration Management Assessment, and strategic recommendations based on a comprehensive, functional, and technical deep-dive of ServiceNow implementations.

Implementation

Jade provides a full range of implementation services across the ServiceNow product suite including ServiceNow ITSM, ITOM, and Business Management solutions. Jade Global is a ServiceNow Bronze Services Partner and our implementation specialists and ITIL certified process experts have extensive experience on multiple implementation, integration, and development projects. The Jade Implementation approach leverages pre-created configurations and supporting assets and caters them to a company’s specific requirements. The approach uses industry best practices for processes and implementation best practices in ServiceNow.

Support

Jade offers a comprehensive ServiceNow Support solution designed to expand your coverage, minimize your risk, maximize your ServiceNow investment, and reduce the Total Cost of Ownership. Our team of certified ServiceNow Implementation Specialists and Systems Administrators provide cost-effective onsite and offshore ServiceNow support services covering:
  • Remote administration
  • Technical enhancements
  • Minor bug-fixes
  • QA & Functional testing
Our support team is available 24 hours a day, 7 days a week to support you in monitoring and managing your applications and keep them up and running in the most efficient and effective ways.

Expertise

Service Management

The Jade Implementation approach ensures a rapid roll out and lays the foundation for ITIL processes across the organization. The implementation approach leverages pre-created configurations and supporting assets and caters them to specific client requirements. The approach uses industry best practices for processes and implementation best practices in ServiceNow. Combining best of these two approaches allows for a robust solution that is scalable, cheaper to maintain, and designed to work with the ServiceNow platform. The emphasis on simplicity allows for streamlined processes and the ability to undertake future ServiceNow upgrades with minimal impact.

CMDB

Modeling and correctly setting up the CMDB helps IT drive Service Management, Asset management, and Governance. Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a complex project. Jade Global has extensive CMDB experience and can provide expert guidance, prescriptive design recommendations and ServiceNow Configurations for initial CMDB implementations, CMDB expansion, Data Models, UI design, and CI relationships.

IT Operations Management

Jade ITOM expertise spans ServiceNow Discovery, Orchestration, and ServiceWatch solutions. Jade Services include a RightStart Discovery and RightStart ServiceWatch implementations. We offer services for Discovery configured and optimized by CI Type to ensure an accurate, easy to maintain, zero-touch CMDB, complete alignment of discovered attributes with the CMDB design and a process-driven Discovery to ensure that the CMDB is operationally accurate.

Business Management

Jade helps companies leverage ServiceNow to enhance and optimize Governance, Risk, and Compliance. Through process workshops we can help develop and establish a GRC Management Plan including defining Deliverables, Roles and Roadmap, Identification of Authority Documents and Pertinent Controls and Control Tests.

Application Development

Over a decade, Jade has successfully delivered scalable custom applications for enterprises across multiple development technologies. We specialize in developing custom applications to extend standard functionality of enterprise package applications. We have extensive experience in the ERP, CRM, HR domains and have developed cross platform, cross functional applications in many industries.

Our ServiceNow experts have deep design and development expertise and experience in the CreateNow platform and can rapidly deliver self-service and shared systems for HR, Sales, Marketing, Finance, IT, Procurement, and other departments.

Solutions

JadeConnect is an integration solution, powered by the ServiceNow platform, and supports two-way, real-time or batch integration to packaged or custom applications residing in the cloud or on-premise. It also offers a comprehensive suite of prebuilt integrations, called “SmartAdapters” that integrate the most commonly used cloud-based apps and business processes around ServiceNow.

Jade Global’s RightStart is a rapid implementation service of the core ServiceNow modules, functionalities, and features designed to lay the foundation for a phased evolution to a robust and mature enterprise service management platform. The RightStart implementation packages leverage the experience of many successful implementations, methodology, best practice processes and configurations, and Jade ServiceNow expertise. Jade RightStart packages are 10-week, fixed-price rapid implementation service packages of pre-configured ServiceNow IT Service Management, IT Operations Management, and Business Management solutions.

Discuss your 2016 ServiceNow initiatives and learn more about how we can support you in your Enterprise Service Management

Contact Us