The Jade Implementation approach ensures a rapid roll out and lays the foundation for ITIL processes across the organization. The implementation approach leverages pre-created configurations and supporting assets and caters them to specific client requirements. The approach uses industry best practices for processes and implementation best practices in ServiceNow. Combining best of these two approaches allows for a robust solution that is scalable, cheaper to maintain, and designed to work with the ServiceNow platform. The emphasis on simplicity allows for streamlined processes and the ability to undertake future ServiceNow upgrades with minimal impact.
Modeling and correctly setting up the CMDB helps IT drive Service Management, Asset management, and Governance. Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a complex project. Jade Global has extensive CMDB experience and can provide expert guidance, prescriptive design recommendations and ServiceNow Configurations for initial CMDB implementations, CMDB expansion, Data Models, UI design, and CI relationships.
IT Operations Management
Jade ITOM expertise spans ServiceNow Discovery, Orchestration, and ServiceWatch solutions. Jade Services include a RightStart Discovery and RightStart ServiceWatch implementations. We offer services for Discovery configured and optimized by CI Type to ensure an accurate, easy to maintain, zero-touch CMDB, complete alignment of discovered attributes with the CMDB design and a process-driven Discovery to ensure that the CMDB is operationally accurate.
Jade helps companies leverage ServiceNow to enhance and optimize Governance, Risk, and Compliance. Through process workshops we can help develop and establish a GRC Management Plan including defining Deliverables, Roles and Roadmap, Identification of Authority Documents and Pertinent Controls and Control Tests.
Over a decade, Jade has successfully delivered scalable custom applications for enterprises across multiple development technologies. We specialize in developing custom applications to extend standard functionality of enterprise package applications. We have extensive experience in the ERP, CRM, HR domains and have developed cross platform, cross functional applications in many industries.
Our ServiceNow experts have deep design and development expertise and experience in the CreateNow platform and can rapidly deliver self-service and shared systems for HR, Sales, Marketing, Finance, IT, Procurement, and other departments.