Carrier Selection Automation

Posted on June 14, 2012 by Parag Mone

Selecting an appropriate carrier and ship method for any order based on the certain criteria is a common requirement. Oracle Order Management offers out of box functionality for getting the ship method selection based on Transportation rules that use attributes such as weight, volume, or geographic locations. Oracle Transportation Management can automate getting the ship method using pre-defined routing guides. Order Management integrates with Transportation’s functionality.

This custom solution offers a basic functionality which allows users to maintain Standard and Exception Carrier Routing Guides and to select appropriate Carrier, Ship Method based on the custom Routing Guides in Order Management.
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RMA Portal

Posted on May 4, 2012 by Parag Mone

Solution Overview

The RMA Portal is a self-service application that allows service organizations to provide Web-based support for customers and employees. RMA Portal is a customized solution built upon the Oracle iSupport, which is a key component of the Oracle E-Business Service Suite. Continue reading →

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Escalation Management System

Posted on May 4, 2012 by Parag Mone

Solution Overview

The Escalation Management application allows service organizations to track various business critical transactions through out their life cycle. Escalation Management solution is a customized application built upon Oracle Workflow and Oracle Business Events Technology.

Challenges and Solutions

The Escalation Management is a right solution for you if you are facing challenges around tracking progress of critical business transactions. Typical problems could be missing SLAs, customer escalations, no proactive monitoring systems.

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Jade Global is now re-certified as an Oracle Business Accelerator partner for Oracle E-Business Suite

Posted on December 2, 2011 by Jade Global

OBA certification showcases our enhanced level of Oracle E-Business Suite expertise and ability to rapidly reduce customers time-to-value.

Jade Global has successfully completed all levels of mandatory training and the Implementers Workshop and is now an Oracle Business Accelerator partner for Oracle E-Business Suite. Qualified members of the participating team are now ‘L4′ on accelerators.oracle.com and each individual ‘L4′ member can now request OBA workspaces for client projects.

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Part2. Removing the FUD, from Oracle E-Business Suite R12 upgrades.

Posted on August 2, 2011 by Jade Global

Part2. “Consistency is all I ask!”

Most of the uncertainty expressed in SROAUG R12 upgrade presentations surrounds the area of functional changes in R12 and the impact these changes will have on an R12 upgrade.

In R12 there are two types of functional changes those which are mandatory, as a part of the upgrade process these functional changes will be implemented. Other changes can be defined as optional and left to be taken up at a later point after the upgrade.

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Removing the FUD, from Oracle E-Business Suite R12 upgrades

Posted on July 26, 2011 by Jade Global

Part1. Be afraid, be very afraid?

The clearest link between all the SROAUG R12 upgrade presentations was an attempt to remove the fear, uncertainty and doubt which seems to have paralyzed many Oracle E-Business Suite 11.5.x customers. R12 has been around since 2009 and is now at the 12.1.3 release level; did initial release issues slow the uptake of R12? That certainly did raise some very profound fears about upgrading to R12 for many, but now that is only of historical interest.

One thing is for sure the Oracle E-Business Suite 11.5.10 installed base is facing a steep increase in support costs as 11.5.10 rolls into extended support in November 2011. So why are many E-Business Suite customers still holding tight at the 11.5.10 release level?

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How we boosted customer service and improved customer retention for our client

Posted on March 3, 2011 by Jade Global

What do you do when you want to reduce your customer service operations overhead, enable the power of self-service AND improve customer satisfaction?

Simple. You get in touch with experts who understand your business and understand how technology can accelerate your business goals.

Our customer is technology leader providing critical instruments and systems integration solutions in advanced gas and chemical delivery to the global semiconductor and electronics industries. Jade Global’s Oracle iSupport solution allowed our customer improve customer responsiveness, reduce lead times, improve customer retention and lower operational costs – in just 16 weeks.

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Semiconductor Industry IT Constraints

Posted on February 24, 2011 by Jade Global

Semiconductor companies are unique, and have customer and business-specific constraints that are often not addressed by enterprise software, and specifically Oracle E-Business Suite. Jade Global understands, and offers a comprehensive suite of services for the Semiconductor Industry.  Jade Global, with more than 11 years experience addressing these challenges head-on, have come up with a set of custom solutions, including AP Invoice Automation, Contract Manufacturer Integration and Deferred Revenue Recognition and Shipment Debit Processing just to name a few. Jade Global is working closely with Oracle Development to offer valuable input, advise and lessons learned to enhance Oracle Applications in future releases, but as it stands these custom solutions offer what companies are looking for. You can  read more in this  Comprehensive Suite of Semiconductor Industry Solutions provided by Jade Global.

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Staff Assimilation – Mergers & Acquisitions

Posted on February 16, 2011 by Jade Global

Common Solutions for assimilating staff data following a merger or acquisition:

Corporations face the challenging task of rapidly assimilating newly acquired employees, not only
into the company’s culture, but into their information systems.  Here are the common solutions generally used:

  1. Manually entering new employee data from source data files is only viable when the volume is low and HR resources are available.  This process consumes valuable time and resources, and compromises data integrity.
  2. Programmatically loading employee records using Oracle’s Application Programming Interface (API) is another option, but this process requires an IT team to:
    1. Manually load the data into existing temporary tables,
    2. Construct scripts to instruct the APIs to upload the data, and
    3. Manually verify data upload.  This process is time consuming, using valuable resources.

Jade Global has developed a a better solution that I will right about more.  In the interim, here is a Mergers & Acquisitions White Paper on the subject.

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What is Oracle Service Oriented Architecture (SOA)?

Posted on February 1, 2011 by Jade Global

In a recent SOA Case Study webcast Jade Global hosted, Kranti Atluri, Consulting Director,  took some time to quickly review some key aspects of SOA to be sure everyone in the audience was on the same page.  Despite all of the news, content and information out there about SOA, there still remains a significant amount of confusion about exactly what constitutes Service Oriented Architecture. Here’s a short answer to this question.  SOA is essentially a design style for your Enterprise System. It is not Enterprise Architecture, but can play a large role in your Enterprise Architecture.  In the early days it was done using re-usable sub-routines, then came objects now its re-usable services which creates your optimal  Enterprise Architecture.  SOA Architecture is not something that you can buy and simply plug-in, rather something that you build. The Oracle SOA Suite on the other hand is something that you buy and that you use to design your Enterprise Architecture. Kranti will be presenting a Jade Global Case Study at OAUG Training Day on April 10th during  Collaborate 11 in Orlando, Florida April 10-14.

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