Salesforce Services


Jade Global Product Engineering Edge
  • Leverage expertise within our Product Engineering and Development center equipped with a global infrastructure, state-of-the-art communication facilities, best-in-class processes and offshore best practices
  • Expertise in Cloud, Mobility, Workspace Collaboration, Data Analytics Technologies
  • Integration Tools Frameworks
  • Mature Offshore Agile development methodology
  • Large pool of specialized, highly-skilled professionals across various technologies, platforms and domains
Most software product companies are today facing a number of challenges: Building a quality product and reducing the time to market, continuous improvements and need to innovate due to customer demands and competitive pressures and optimizing cost and retaining talent. Jade Global’s product engineering services are designed to provide the following benefits to clients:
  • Reduce time to market
  • Lower development costs
  • Provide expertise in cutting edge tools/technologies
  • Agile development methodologies

Our Product Engineering services include

  • Product Development 
  • Product Testing 
  • Data Analytics 

Enterprise Resource Planning

Jade Global offers comprehensive services around Oracle EBS suite of products, solutions and technologies. Jade Global leverages the Oracle Platinum Partnership and more than a decade of experience in delivering Oracle solutions. Learn more »

Business Intelligence

BI services covering assessments of data warehouse architectures, recommendations and evaluations of tools, implementations, and end-to-end consulting focusing on Oracle BI solutions and tools - BI Apps, OBIEE, DAC, Siebel Answer, BI Publisher. Learn more »

Enterprise Performance Management

Jade Global’s Hyperion practice offers consulting services across the full suite of Hyperion’s Enterprise Performance Management (EPM) solutions. Learn more »

Customer Relationship Management

Jade Global specializes in customizing, integrating and deploying Oracle Siebel solutions that allow organizations to enhance customer interaction, improve sales management, advance customer service, and run successful marketing campaigns. Learn more »

Jade Global specializes in customizing, integrating and deploying salesforce, sales cloud, service cloud and marketing cloud applications. Learn more »

Custom Development

Jade Global is a Microsoft Gold Partner in Collaboration and Content, and a Silver Midmarket Solution provider aiming to enhance business productivity by providing services on Microsoft solutions and technologies. Learn more »

Application Integration

Jade Global has over a decade of experience in assisting organizations in integrating enterprise and cloud applications and the adoption of Service Oriented Architecture. Learn more »

Jade Global AMS Edge
  • 40% reduction in support costs in one year **
  • 25% improvement in Customer Satisfaction in one year **
  • Flexibility to scale-up and scale-down
  • Support Models: Dedicated Resources, Shared Resources, Pay-Per-Use
It is estimated that a typical large enterprise today spends up to 80% of their IT budget on Maintenance and Support of their existing systems leaving only 20% of the budget for innovation and strategic projects. IT organizations stuck in this 80-20 trap are unable to meet the needs of demanding business users. CIOs with limited budgets are forced choose between essential new efforts in analytics, cloud, mobile or social and delivering high quality IT services at a low cost with few resources. Jade Global offers comprehensive IT Support solutions designed to help CIOs build next generation IT organizations.CIOs not preoccupied with IT support issues, can focus on becoming business enablers with innovative IT solutions.

Challenges Associated with Traditional AMS Models

  • Maintaining a team of expert consultants
  • Building new competencies
  • Adherence to process and maintaining SLA’s
  • 24hr/7 Support
  • Managing demand fluctuations - Ramp-up/ramp-down
  • Unavailability of trained consultant/experts to execute complex pilots, large development work
  • Methodology to address pilots, PoC, development work on need basis, possibly within AMS
  • Service models to address various IT needs

Jade Global Application Maintenance & Support Methodologies

Support process frameworks are developed to drive excellence in IT operations. However, most of the time these processes are manipulated and cause end-user frustration, rather than enabling business. Jade Global follows a support methodology based on continuous improvement and feedback. It is a preventative, corrective and adaptive process to support operations that allow IT organizations to become seamless and more efficient over a period of time leading to better customer support.

Jade Global Approach

Jade's engagement model is based on shared services with focus on value than the resources and ensures that IT support keep on evolving as per changing business scenario providing support 24x7x365.

AMS Services

  • Enterprise Applications Support
    - Oracle EBS 11i/12, Siebel, Salesforce, Agile PLM, Oracle BI Apps, Hyperion, Microsoft
  • Custom Applications Support
    - .Net, Java,, Delphi, Kapow, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex,
  • DBA Support
    - Oracle Core DBA, Oracle Apps DBA, SQL Server, My SQL
  • BI and Middleware Support
    - OBIEE, Informatica, ODI, DAC, OWB, Siebel Answers Oracle SOA, WebLogic
  • Troubleshooting
  • QA & Functional Testing
  • Technical Enhancements
  • Minor bug-fixes
  • Period End Support
  • User Creation and Maintenance
  • Backup and Recovery
  • Patching and verification
  • Cloning, Instance Maintenance
  • Usage Monitoring
  • Performance Tuning, Capacity planning
  • Troubleshooting
  • Batch-Job (ETL) Monitoring
  • Performance Tuning
  • Period/Quarter End Support
  • Health Checks
  • Call Handling
  • Ticket Creation
  • SLA Monitoring
  • Escalation Management
  • Service Desk and Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management
  • Dedicated Resource - Fixed Price with SLA’S, Onsite/Offshore
  • Shared Resource - Fixed Price with SLA’s, Onsite/Offshore
  • Pay-Per-Use - SLA’s, Onsite/Offshore
  • Pay-Per-Use - No SLA’s, Offshore

** Subject to adoption of Jade Global suggested Process Methodologies and Tools

QA and Testing Services

Jade Global has over 200,000 man hours of experience in QA and Testing. Our team comprises of highly experienced and certified Test Engineers, Test Analysts and Test Managers.

Vast Tools Expertise – Experienced professionals trained in automation tools, performance test tools, test data management tools and defect tracking tools.

Range of Services:

  • Strategic Test Management & Process Consulting.
  • Testing Center of Excellence.
  • End to End Test Management.
  • Functional and Regression Testing.
  • Data Migration and BI Testing.
  • Integration and Agile Testing.
  • Globalization/ Localization Testing.
  • Performance Validation.
  • Product and Online Businesses Testing.
  • Mobility based Test labs.
  • Compliance/Certification Testing.

Skills & Competencies:

  • Experienced testing professionals with multiple testing specializations.
  • Validation experts and business domain specialists.

Processes & Methodology:

  • Ongoing Optimization strategy.
  • Automation driven approach.
  • Strong Knowledge Management.
 Processes & Methodology

Capabilities & Experience:

  • Strategic Consulting and Test CoE setup.
  • Innovative Solutions and Frameworks (TBA).
  • Deep Technology Alliances.
  • Industry Vertical Units.
  • Performance, Load, Stress, Volume and Endurance Testing.

We partner with some of the leading technology vendors on the planet and our services help customers

  • Drive business through IT
  • Lower operational cost and increase efficiency
  • Improve customer responsiveness and satisfaction
  • Mine the right metrics for better decision making
  • Reduce time-to-value

With the end goal of improving customer value, our services are broadly categorized as,