Product Engineering Services
|Jade Global Product Engineering Edge|
- Reduce time to market
- Lower development costs
- Provide expertise in cutting edge tools/technologies
- Agile development methodologies
Our Product Engineering services include
- Product Development
- Product Testing
- Data Analytics
Enterprise Application Services
Enterprise Resource Planning
Jade Global offers comprehensive services around Oracle EBS suite of products, solutions and technologies. Jade Global leverages the Oracle Platinum Partnership and more than a decade of experience in delivering Oracle solutions. Learn more »
BI services covering assessments of data warehouse architectures, recommendations and evaluations of tools, implementations, and end-to-end consulting focusing on Oracle BI solutions and tools - BI Apps, OBIEE, DAC, Siebel Answer, BI Publisher. Learn more »
Enterprise Performance Management
Jade Global’s Hyperion practice offers consulting services across the full suite of Hyperion’s Enterprise Performance Management (EPM) solutions. Learn more »
Customer Relationship Management
Jade Global specializes in customizing, integrating and deploying Oracle Siebel solutions that allow organizations to enhance customer interaction, improve sales management, advance customer service, and run successful marketing campaigns. Learn more »
Jade Global specializes in customizing, integrating and deploying salesforce, sales cloud, service cloud and marketing cloud applications. Learn more »
Jade Global is a Microsoft Gold Partner in Collaboration and Content, and a Silver Midmarket Solution provider aiming to enhance business productivity by providing services on Microsoft solutions and technologies. Learn more »
Jade Global has over a decade of experience in assisting organizations in integrating enterprise and cloud applications and the adoption of Service Oriented Architecture. Learn more »
Application Maintenance Services
|Jade Global AMS Edge|
Challenges Associated with Traditional AMS Models
- Maintaining a team of expert consultants
- Building new competencies
- Adherence to process and maintaining SLA’s
- 24hr/7 Support
- Managing demand fluctuations - Ramp-up/ramp-down
- Unavailability of trained consultant/experts to execute complex pilots, large development work
- Methodology to address pilots, PoC, development work on need basis, possibly within AMS
- Service models to address various IT needs
Jade Global Application Maintenance & Support Methodologies
Support process frameworks are developed to drive excellence in IT operations. However, most of the time these processes are manipulated and cause end-user frustration, rather than enabling business. Jade Global follows a support methodology based on continuous improvement and feedback. It is a preventative, corrective and adaptive process to support operations that allow IT organizations to become seamless and more efficient over a period of time leading to better customer support.
Jade Global Approach
Jade's engagement model is based on shared services with focus on value than the resources and ensures that IT support keep on evolving as per changing business scenario providing support 24x7x365.
- Enterprise Applications Support
- Oracle EBS 11i/12, Siebel, Salesforce, Agile PLM, Oracle BI Apps, Hyperion, Microsoft
- Custom Applications Support
- .Net, Java, Force.com, Delphi, Kapow, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex,
- DBA Support
- Oracle Core DBA, Oracle Apps DBA, SQL Server, My SQL
- BI and Middleware Support
- OBIEE, Informatica, ODI, DAC, OWB, Siebel Answers Oracle SOA, WebLogic
- QA & Functional Testing
- Technical Enhancements
- Minor bug-fixes
- Period End Support
- User Creation and Maintenance
- Backup and Recovery
- Patching and verification
- Cloning, Instance Maintenance
- Usage Monitoring
- Performance Tuning, Capacity planning
- Batch-Job (ETL) Monitoring
- Performance Tuning
- Period/Quarter End Support
- Health Checks
- Call Handling
- Ticket Creation
- SLA Monitoring
- Escalation Management
- Service Desk and Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Dedicated Resource - Fixed Price with SLA’S, Onsite/Offshore
- Shared Resource - Fixed Price with SLA’s, Onsite/Offshore
- Pay-Per-Use - SLA’s, Onsite/Offshore
- Pay-Per-Use - No SLA’s, Offshore
** Subject to adoption of Jade Global suggested Process Methodologies and Tools
QA and Testing Services
QA and Testing ServicesJade Global has over 200,000 man hours of experience in QA and Testing. Our team comprises of highly experienced and certified Test Engineers, Test Analysts and Test Managers.
Vast Tools Expertise – Experienced professionals trained in automation tools, performance test tools, test data management tools and defect tracking tools.
Skills & Competencies:
- Experienced testing professionals with multiple testing specializations.
- Validation experts and business domain specialists.
Processes & Methodology:
- Ongoing Optimization strategy.
- Automation driven approach.
- Strong Knowledge Management.
Capabilities & Experience:
- Strategic Consulting and Test CoE setup.
- Innovative Solutions and Frameworks (TBA).
- Deep Technology Alliances.
- Industry Vertical Units.
- Performance, Load, Stress, Volume and Endurance Testing.
We partner with some of the leading technology vendors on the planet and our services help customers
- Drive business through IT
- Lower operational cost and increase efficiency
- Improve customer responsiveness and satisfaction
- Mine the right metrics for better decision making
- Reduce time-to-value
With the end goal of improving customer value, our services are broadly categorized as,