Salesforce Services

Services

Jade Global Product Engineering Edge
  • Leverage expertise within our Product Engineering and Development center equipped with a global infrastructure, state-of-the-art communication facilities, best-in-class processes and offshore best practices
  • Expertise in Cloud, Mobility, Workspace Collaboration, Data Analytics Technologies
  • Integration Tools Frameworks
  • Mature Offshore Agile development methodology
  • Large pool of specialized, highly-skilled professionals across various technologies, platforms and domains
Most software product companies are today facing a number of challenges: Building a quality product and reducing the time to market, continuous improvements and need to innovate due to customer demands and competitive pressures and optimizing cost and retaining talent. Jade Global’s product engineering services are designed to provide the following benefits to clients:
  • Reduce time to market
  • Lower development costs
  • Provide expertise in cutting edge tools/technologies
  • Agile development methodologies

Our Product Engineering services include

  • Product Development 
  • Product Testing 
  • Data Analytics 

Enterprise Resource Planning

Jade Global offers comprehensive services around Oracle EBS suite of products, solutions and technologies. Jade Global leverages the Oracle Platinum Partnership and more than a decade of experience in delivering Oracle solutions. Learn more »


Business Intelligence

BI services covering assessments of data warehouse architectures, recommendations and evaluations of tools, implementations, and end-to-end consulting focusing on Oracle BI solutions and tools - BI Apps, OBIEE, DAC, Siebel Answer, BI Publisher. Learn more »


Enterprise Performance Management

Jade Global’s Hyperion practice offers consulting services across the full suite of Hyperion’s Enterprise Performance Management (EPM) solutions. Learn more »


Customer Relationship Management

Jade Global specializes in customizing, integrating and deploying Oracle Siebel solutions that allow organizations to enhance customer interaction, improve sales management, advance customer service, and run successful marketing campaigns. Learn more »


Jade Global specializes in customizing, integrating and deploying salesforce, sales cloud, service cloud and marketing cloud applications. Learn more »


Custom Development

Jade Global is a Microsoft Gold Partner in Collaboration and Content, and a Silver Midmarket Solution provider aiming to enhance business productivity by providing services on Microsoft solutions and technologies. Learn more »


Application Integration

Jade Global has over a decade of experience in assisting organizations in integrating enterprise and cloud applications and the adoption of Service Oriented Architecture. Learn more »

Jade Global AMS Edge
Multi-level Application Maintenance and Support Methodology based on a Preventive, Corrective, Adaptive & Perfective approach across technologies and business domains
It is estimated that a typical large enterprise spend an average of 70% of their IT budget on Maintenance and Support of their existing systems. Enterprises are continually evaluating support models that can offer significant cost savings and the support required and expected by users to ensure smooth running of operations.

Challenges Associated with Traditional AMS Models

  • Maintaining a team of expert consultants
  • Building new competencies
  • Adherence to process and maintaining SLA’s
  • 24hr/7 Support
  • Managing demand fluctuations - Ramp-up/ramp-down
  • Unavailability of trained consultant/experts to execute complex pilots, large development work
  • Methodology to address pilots, PoC, development work on need basis, possibly within AMS
  • Service models to address various IT needs

Jade Global Approach

Jade's engagement model is based on shared services with focus on value than the resources and ensures that IT support keep on evolving as per changing business scenario providing support 24x7x365.


AMS Services

  • Enterprise Applications Support
    - Oracle EBS 11i/12, Siebel, Salesforce, Agile PLM, Oracle BI Apps, Hyperion, Microsoft
  • Custom Applications Support
    - .Net, Java, Force.com, Delphi, Kapow, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex,
  • DBA Support
    - Oracle Core DBA, Oracle Apps DBA, SQL Server, My SQL
  • BI and Middleware Support
    - OBIEE, Informatica, ODI, DAC, OWB, Siebel Answers Oracle SOA, WebLogic
  • Troubleshooting
  • QA & Functional Testing
  • Technical Enhancements
  • Minor bug-fixes
  • Period End Support
  • User Creation and Maintenance
  • Backup and Recovery
  • Patching and verification
  • Cloning, Instance Maintenance
  • Usage Monitoring
  • Performance Tuning, Capacity planning
  • Troubleshooting
  • Batch-Job (ETL) Monitoring
  • Performance Tuning
  • Period/Quarter End Support
  • Health Checks
  • Call Handling
  • Ticket Creation
  • SLA Monitoring
  • Escalation Management
  • Service Desk and Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management
  • Dedicated Resource - Fixed Price with SLA’S, Onsite/Offshore
  • Shared Resource - Fixed Price with SLA’s, Onsite/Offshore
  • Pay-Per-Use - SLA’s, Onsite/Offshore
  • Pay-Per-Use - No SLA’s, Offshore
Today testing is vital for enterprises to successfully deploy applications and for Product companies to develop a quality product. A strategic approach to testing is becoming a must as companies strive to meet varying needs – defect-free solution, cost reduction, shorter time to market and demanding end-customer needs. Rigorous testing prevents defects, lowers maintenance costs and increases customer satisfaction.

Jade Global has end to end expertise across enterprise application and product testing life cycles. Our team of experienced consultants can provide strategy and planning services, and comes equipped with automation frameworks developed using industry best practices and standards, Our Testing Services include:

  • Strategic Consulting
  • Core Testing Services
  • Enterprise Application Testing Services

Strategic Consulting



We offer consulting services to help clients develop the right testing strategy for their enterprise applications or products.

Quality Strategy

  • Governance
  • Planning

Test strategy

  • Test planning
  • Test case design and development
  • Test management tools

Test automation and frameworks

  • Performance
  • Web services
  • Functional automation

We partner with some of the leading technology vendors on the planet and our services help customers

  • Drive business through IT
  • Lower operational cost and increase efficiency
  • Improve customer responsiveness and satisfaction
  • Mine the right metrics for better decision making
  • Reduce time-to-value

With the end goal of improving customer value, our services are broadly categorized as,